Privacy Policy for Palato App

Effective Date: [Insert Date]

Welcome to Palato (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Palato mobile application and related services (the “App”).

By using Palato, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

A. Information You Provide

• Account Information: Name, email address, phone number, password, and optionally profile photo.
• Reservation Details: Booking time, party size, venue, special requests.
• Payment Information: Limited payment details via third-party providers.
• Preferences & Feedback: Favorite cuisines, saved venues, and ratings/reviews.

B. Automatically Collected Information

• Device Information: IP address, device ID, operating system, and mobile network.
• Usage Data: Features accessed, pages viewed, search queries, interaction with offers.
• Location Data: With your consent, we collect precise location data to show nearby venues and personalized offers.

C. Third-Party Sources

We may receive information from:

• Social login providers (e.g., Apple, Google, Facebook)
• Restaurant partners (e.g., confirmation of bookings, loyalty program participation)

2. How We Use Your Information

• Create and manage your account
• Process and confirm reservations
• Personalize your experience and recommend venues or offers
• Communicate updates, reminders, or promotional content
• Improve our app and customer support
• Prevent fraud and enforce Terms of Service
• Comply with legal obligations

3. Sharing of Your Information

We do not sell your personal data. We may share your information with:

• Restaurant Partners: To confirm reservations, offers, or service quality.
• Service Providers: Under strict confidentiality (e.g., payment, hosting, messaging).
• Legal Authorities: If required by law, court order, or to enforce rights.
• Business Transfers: In case of a merger, acquisition, or asset sale.

4. Your Rights and Choices

You may have the right to:

• Access or request a copy of your data
• Correct inaccurate or outdated information
• Delete your account or personal information
• Object to certain uses or withdraw consent
• Export your data (data portability)

To exercise these rights, email us at management@palatoapp.com.

5. Data Retention

We retain your information as long as needed for services, legal compliance, or dispute resolution. Data is deleted or anonymized when no longer required.

6. Data Security

We use encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

7. International Transfers

By using Palato outside the UAE, you consent to your data being transferred to and processed in countries with different data protection laws.

8. Children's Privacy

Palato is not intended for users under 16 years old. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy. Major changes will be communicated via the app or email. Continued use implies acceptance of updates.

10. Contact Us

If you have any questions or concerns, contact us at:

📧 Email: management@palatoapp.com
📍 Address: Dubai, United Arab Emirates
🌐 Website: www.palatoapp.com

Last Updated: 20/May/2025